Policy Analysis and Program Review
If your organization is challenged with customer service problems, information gaps that lead to inconsistent or prolonged decision-making or uncertainty about value-added activities you may benefit from business process redesign.
Reviewing current workflows, in consideration of your business strategy and existing technology, provides your firm with the opportunity to identify many areas for improvement. An objective analysis will identify inefficient or problematic workflows, redundant or unnecessary activities, inadequate technological support or staff training requirements. Performance targets and measurements are refined. Business rules will be clarified.
In essence, an effective business process redesign ensures that business activities are essential and contributing to the business strategy and objectives. It is a foundation for continuous improvement.
Novus has extensive experience leading an organization through the business process redesign process, ensuring that an executable action plan is developed that will lead to measurable business benefits.